First to Review. The rink can cater for up to 60 people at one time and stewards are on hand to offer their expertise on skating and make sure everyone is safe. This website is using a security service to protect itself from online attacks. I will pass your comments on to the team. Lunch on Saturday luke warm. Ice rink manager Adam Cresswell, 28, said: "The first stage is to put the platform down for everything to sit on. We are very sorry to hear your experience was anything less than perfect.We would love to resolve this situation and hear a little bit more about your visit. We visit regularly and have never been disappointed before. More information can be found on Planters at Bretby's website . Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I'm having a stall this weekend at the craft fair at bretby garden centre burton upon trent. Improve this listing. I wish I hadnt seen them Please please please dont have them again as gorgeous as they are. I will pass your comments on to the team. the food we got was freshly made and tasty. One cream slice had become a cream slide. Staff were lovely and friendly. Great garden centre. When after a further half hour someone finally came to take the plates away I voiced my complaint about everything i have mentioned above but there was no customer service at all, no apology nothing at all. Sadly we wont be returning for lunch again, when you pay this much I expect quality. **) and continued, inferring that I was lying about the food claiming to have used a probe on the food to make sure it was 75 degrees after I had returned it and she had microwaved it. not something I would have liked to have admitted to in the first place anyway which it might have been when it was in the kitchen but by the time it returned to the table it certainly was still only luke warm on the outside and still cold in them middle, the beef being still as cold as if it had just come out of the fridge, the potatoes now being like rubber (roast potatoes and microwaves really don't go together), but that was irrelevant as the whole meal was now just a mushy microwaved mess and was definitely inedible. All i can say to Planters restaurant is a thankyou for completely ruining my mothers day treat. Off I go again to get more cutlery. The action you just performed triggered the security solution. Get quick answers from Planters At Bretby staff and past visitors. no issues from us its a fab little confidence building rink she was falling on her bum on day one day 5 shes teaching herself tricks. Suggestion - food best served on hot plate and attention to detail when cooking eggs and chips - itsnot rocket science.More, We paid for our food at 13:19 and it finally came to the table at 14:10. Planters at Bretby Garden Centre, Bretby Lane , Burton upon Trent, DE15 0QS. I am not a great ice skater, having only been a handful of times in my life. that the ham and eggs was 2.00 more than wherever she'd just come from). Zoom in to see updated info. We are celebrating over 20 years of our family owned Garden Centre and over 10 Years of our Restaurant, come and see our fantastic Garden centre that has also become a Garden Centre Association "Garden Centre of Excellence" that means we're one of the best Garden Centres in the UK. You can email the site owner to let them know you were blocked. The tomato although looked cooked was completely raw. Change opening hours Assortment Annuals Houseplants Perennials View the most recent news articles Shop all as it should be, minus the old live giant fish in his tank. We always enjoy our visit here, products available and reasonably priced. The salad was very uninspiring, with no dressing.Hopefully, just a bad day. tad expensive but you know how much it is before booking and going. The rink, now in its third year, has become a big hit with the public and has now returned to the garden centre again. stingy servings of coffee syrups - you can barely taste them." Nic. The salad was sadly very disappointing! The latte was one of the best I have had for some time. They dont know how to serve coffee here or serve food properly. I guess we were luckier than the people on the next table - the staff took their receipt into the kitchen to confirm the order - and still got it wrong! Mince pies had hurriedly been put out, with a very good price reduction on those. Felt sorry for people with children as you could tell people were getting very irritated and the restaurant was just filling up more and more with customers and with guess would be waiting a hell of a lot of time. Vegetables available limited - just got carrots with Cottage pie. Their idea of service (given their prices) is woefully lacking, certain staff members need to remember their manners and until they up their game on quality they seriously need to reduce the prices they're charging (10 for Mac n cheese with bacon served with garlic bread???). Ranked #18 of 30 Quick Bites in Burton upon Trent. First of all this review is for the restaurant only. Thanks for the review, we are so pleased you enjoyed the food and our service Thank you again, we hope to see you soon :), We go often and have a coffee or a meal which is good value for money and look round the garden centre and the gift shop is ideal if looking for a special gift for a birthday or other occasions they have pets for sale which are well cared for ideal for children to see also while the go and see George the fish in his tank and say hello, Thank you for taking the time to review our Garden Centre Restaurant. Ice skating was being thoroughly enjoyed by family groups. We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. Then, just as we finished eating, we were brought two portions of chips free-of-charge. Then once the table was found, to have to queue up again in with those just wanting cups of tea/coffee and cakes to order our meals. The sausage were not particularly nice - the bacon tasted nice but was swimming in grease. The latte was one of the best I have had for some time. Would you mind contacting our centre manager on 01283 703355 and ask for Mark Shaw alternatively send him an email to mark@plantersatbretby.com. We noticed that many people who arrived after us had already had their food. Or by navigating to the user icon in the top right. Ask davidrQ6349LE about Planters At Bretby. We noticed that many people who arrived after us had already had their food. Service Wonderful but no Brioche Bun for Burger, Ask W8791ROjennyc about Planters At Bretby, Ask lindaann60_2007 about Planters At Bretby, Dont go unless you want to be ages waiting for food, Ask X6113FCmelissad about Planters At Bretby, Ask S213SMandrewr about Planters At Bretby, Ask grahamsH4134CA about Planters At Bretby, Ask Curiosity42795725507 about Planters At Bretby, Ask philandliz2017 about Planters At Bretby, Luke warm soup, overcooked fish and undercooked bacon, Ask angiebabe565 about Planters At Bretby, Ask Marcopolo186338 about Planters At Bretby. Wet & Brown Lettice leaf's. Bretby, South Derbyshire Bretby is a village and civil parish in the south of Derbyshire, England, north of Swadlincote and east of Burton upon Trent, on the border between Derbyshire and Staffordshire. Unfortunately I didn't time it! wouls call again if in area. Cold yorkshire pudding, cold meat, cold roast potatoes, cold frozen beans and cold frozen peas. The attraction is expected to be as popular as ever, with families already showing an interest in trying their hand at skating. the guys are all fab when she goes up as she likes to pay for herself so no online booking needed just yet. PlantersatBretby, Public Relations Manager at Planters At Bretby, responded to this review. Crockery all in good order; tea pits poured well. at the entrance for a couple of minutes the food miraculously was ready and was instantly brought to the table. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Sadly we wont be returning for lunch again, when you pay this much I expect quality. Such a shame as we come regularly for Sunday lunch which is always good. But then I got to the peas, these weren't even Luke warm, they were stone cold. Really helpful and friendly staff and I love the new layout x will definitely be visiting again soon now the weather is getting better, Buy Houseplants at The Plant Room in Richmond, Maximize Your Garden's Potential: The Ultimate Guide to Pruning in February, Why Hiring Is Easier Than Buying A Ladder Equipment Or Others Tools. queues to order were VERY slow moving. Joe C, Marketing at Planters At Bretby, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Chesterfield Arms, Greene King Pub & Carvery. We are very sorry to hear your breakfast experience was less than perfect.We would love to resolve this situation and hear a little bit more about your visit. When wefirst asked for an update, we were told that they were busy and there was a bit of a delay. My mothers day 'treat' turned into a mothers day nightmare by the awful place chosen for what should have been and could have been a really nice time out. Dont go unless you want to be ages waiting for food. If you are a WordPress user with administrative privileges on this site, please enter your email address in the box below and click "Send". Crockery all in good order; tea pits poured well. It was only just gone 3pm and they're open until at least 5pm. Tripadvisor performs checks on reviews. Great prices with both too. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. cake was expensive, what was left of what had been there, many empty uncleared plates and domes. Cloudflare Ray ID: 7a2ae229e9cd28f8 Garden Center. This website is using a security service to protect itself from online attacks. My daughter ordered their Bretby Beef Burger and I opted for the Ham & Eggs, both of which were way overpriced (even heard the lady at the next table say that the ham and eggs was 2.00 more than wherever she'd just come from). Popped in a few times for a cuppa and slice of cake, also good. On leaving the cafe, a huge jagged rock was being used as a door stop, potentially a tripping hazard to some. Staunton Harold. If there has to be music ( which Id rather there wasnt ) can it not be something more serene and not so loud as it spoils the experience. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. Call us 01283 703355; Email us info@ . "We've had regular skaters come to visit and they have said our ice is really good to skate on.". The breakfast arrived without delay, I was sitting outside and being the furthest from the kitchen a temporary cover over the plate to preserve some heat might have been useful. I took my plate of food back and explained the problem to the lady at the till enjoy sort of looked at me blankly and said 'dud you want me to sort it out for you?' Lovely garden centre in general with a gift shop worthy of a visit.