25-08-2022 27-01-2022 When I enter the details into the boxes and click Add I get a message saying auto configuration failed. Find them from our full list of Virgin companies and visit their own website for relevant contact details. Did you know, 95% of our customers find the solution to their problem using the help and support pages. Virgin Media smart Hub 5 is the latest WiFi router available to Virgin Media's existing customers for a free upgrade. If not, it may need one of the Forum Team (VM employees who support this forum) to get the password reset for you. The provider is also active on Facebook, where you can post a message seeking help or advice. 10:10, I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error.. If you require an installation that will require such as a satellite dish, new sockets or other structural changes, you may need to check with your landlord or landlady first. Thank you for reaching out to us here, welcome to the community. You can contact Virgin Media customer services on Twitter @virginhelp. 09:19, I got through yesterday via the Whatsapp which I think is a very good service. 13:32. To contact the Virgin Media customer service team for the Virgin Media Broadband, Virgin Media TV and Virgin Media Phone customers you need to text 07533 051 809 for free and they operate between Monday to Friday 7am - 11pm, Saturday to Sunday 8am - 8pm. Our email service is a free service we offer to customers with an active broadband service with us. It has to be . I opened my emails went into folders and clicked on Add an email account. https://my.virginmedia.com/my-cases/make-a-complaint, https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact. 21:39. If Virgin is found to have been at fault, it is obliged to comply with the findings of CISAS. Early disconnection fees vary and are based on the type of services taken out, their value, and the remaining period of the contract. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Friday: 8 am - 8 pm, Saturday: 8 am - 6 pm. 14:17, Is there an email to contact Virgin ?I looked on website .There is no number no email no chat.It says they will take time to answer messages but there is no option to message.I used my virgin app but the chat there was down.I received a call from 020 3976 8303 claiming to be Virgin and stating I was subject to scammers. on Most news organizations publish an email or phone number for tips on stories. on While many complaints can be resolved with the provision of advice or an apology, monetary refunds can be given in the form of account credit or a cheque at the discretion of the complaints team, and management. I opened my emails went into folders and clicked on Add an email account. 30-04-2022 Can anyone recommend another provider that you can actually talk to? The provider is also active on Facebook, where you can post a message seeking help or advice. If you are an existing Virgin Media customer looking for help and advice with your service, or if you want to upgrade your existing package, you can call Virgin Media's customer service number on 0345 454 1111 or 150 from a Virgin Media phone line. 09:39, Virgin Media do not have an email address for support issues or for making a complaint. 30-04-2022 Every time I try to watch any episode on any day at anytime I get annoying pauses during playback. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. These numbers ultimately reach a similar destination to each other in terms of Virgin Media customer care and support, but cater for different subject matters, as demonstrated in the table below. This varies from provider to provider, but in the case of Virgin Media it is Ofcom-approved CISAS (the Communications and Internet Services Adjudication Scheme). You do need to sign up for an account but we haven't seen a request for card details previously when setting up a BQM. Find contact details for 700 million professionals. References. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Sign up for broadband with one free call. Ask the community. Unfortunately, that all assumes you know the existing password however you could try that route if you have an idea of what the existing password is. To contact Virgin Media Ireland by post, send letters to the following address: Whether you are unhappy with your Virgin Media contract or have simply found a better deal, handling the cancellation of your service is an important thing to get right, both to facilitate an easy service transfer and to avoid any penalties. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. so I guess we need some help to reset it as you suggest. 04-07-2022 To find contact information for a newspaper or TV station, search the name of the media outlet online. Virgin Media mobile numbers have a separate number to call. How to send a bulk email. is there a solution to enable us to reset the password. Please enter the email address you use to sign in to your My Virgin Media account. Discuss television and telephone services from Virgin Media, including their TiVo box . I do have the address I want to block though, on 15:38. Insider tips to contact live person at Virgin Australia [2022] Virgin Customer Service 24 hours Get fast help from Virgin air call center -- refunds, flight changes, re-booking, reservations, cancellations, complaints -- Emails, live chat, offices -- United contact phone numbers and airline offices in Australia (Adelaide, Alice Springs, Broome, Cairns, Canberra . --I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Save money on your broadband bills with Selectra. CISAS is impartial and will investigate your case. We would love to hear from you! While high street stores are largely focused on the sales of devices and services, the staff working there are also able to provide limited advice on a wide range of subjects. 11:36, I have to give my credit card details which I am nervous about, on For broadband, TV, landline, and account enquiries, phone 03454541111*. Contacting Virgin Media - by phone or otherwise. The best way is to get in touch with them directly. All tip submissions are carefully reviewed before being published. If your mobile is working, you can call 789 free, or if not, call 0345 600 0789 from any other phone. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. 30-04-2022 https://www.virginmedia.com/help/live-chat, https://community.virginmedia.com/t5/custom/page/page-id/CommunityHubForums, https://www.virginmedia.com/help/accessibility, https://www.onlinecontactus.com/phone-number-for-virgin-media/, https://www.virginmedia.com/help/contact-us, http://www.virginmedia.com/accessibility.html, https://www.virginmedia.ie/contact/hard-of-hearing/, https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Contact-Virgin-Media-via-Email/td-p/899737. 08-02-2022 Many questions can be answered using the FAQ section on either the Virgin Media UK or Virgin Media Ireland websites. This is detailed within the Terms &Conditions (specifically section D, paragraph 6), which reads "If this agreement ends, your right to use that email address will also end and you will no longer be able to use the email address, so please make sure you have an alternative email address and let your contacts know of the change, as we cannot do this for you.". Call for free to get your TV & Broadband sorted today. 19:00. Click Mark as Helpful Answer or use Kudos to say thanks, on Thanks for your post and welcome back to the Community. Click Mark as Helpful Answer or use Kudos to say thanks, on How do customers contact Virgin Media? Before subscribing people to your distribution list, please: After spending nearly a decade working in PR and marketing for corporate and startups, Queen knows what truly drives conversions, sold-out launches It's how well you connect with the heart-beating people you're trying to help and . Personally, whenever I make a formal complaint to any organisation I always do it by letter. If the email address to be blocked (i.e. This is ridiculous! Virgin has a selection of active social media accounts where customers can get in touch. Look on the media outlet's website for an email address. Firstly, you must provide Virgin Media with a minimum of 30 days notice of your service cancellation. When you fill out the form, you have the choice of Virgin Media Ireland recording your disability on your account. Better broadband and TV for less. They cannot wriggle out of it. on About. 09:05. Use a contact form, live chat, or even post to ensure that any necessary communications have been sent across. - edited You can leave your phone number and get a free callback. If you still wish to visit a store, use the handy Virgin Media store locator service on their website to find stores near you, their address, opening hours and contact number. Virgin Media Television; For business; Webmail; Sign-in; . 11-09-2022 Contacting Virgin Media. I'm guessing you may be on the Oomph package like me which seem impossible to manage online. 14:33 Thank you for your post. on I'm afraisd there isn't a contact email address. By phone; Live chat; The option you choose to contact Virgin Media will depend on your personal preference, some people like to call the Virgin Media contact number, whilst others might prefer to jump on a live chat to solve their query. Click Mark as Helpful Answer or use Kudos to say thanks, on This is due to a current fault with the VM spam settings page which doesn't allow you to change the setting. How to Contact Virgin Media. Hi, i cancelled my broadband last Thursday, via whatsapp, due to the price rises. In total, there are 6 ways to get in touch with them. To contact Virgin Media, call 03454541111 for all broadband, TV, landline, and account questions, or call 03456000789 for all mobile inquiries. Need a helpful hand to show you how to make a payment? on 13:16. You should trycalling 150 from a Virgin landline or mobile, or 0345 454 1111butbest to call at 8am when lines first open and are least busy to avoid call queues, If you explain what the problem/issue is then the Forum Team may be able to help although they can't process regrades or cancellations, I'm a Very Insightful Person, I'm here to share knowledge. and onhttps://www.virginmedia.com/my-virgin-media/forgotten-details/password it does not give an error message & just goes back to same page and does not move on to the next step. 21:19, I have recently cancelled my virgin account after being with them for 7 yearsdue to the horrendous customer service we received when we moved house (full day un paid wasted then an additional 3.5 hours calling a 0345 number to try and resolve a problem that was no error or my own!). Here to help! wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. Click Mark as Helpful Answer or use Kudos to say thanks, on on Conclusion In conclusion, there are several reasons why Virgin Media may be cutting out, including technical issues with the network, weather conditions, damaged or lose cables . on You clearly have access to the internet because you have posted here. on When you're in a bundle, changing any service within that bundle can cause you to lose any bundle discounts so due to this, you'd need to speak to the team. If you need to contact Virgin Media directly about a general query then the main customer service line is 0345 454 1111. That way I have definitive proof that the company has received my complaint and when they received it. You can call CISAS on 0207 520 3814 or send an email to cisas@cedr.com detailing your situation with evidence. however Virgin do like to drag things out- I am still waiting for a call back from the complaints department from 5 days agowhich will probably never happen! This may make getting contacting them faster and more efficient in the future. You may have read posts here showing that the email address continues beyond 90 days but you should not . On the go-live date for your NOW broadband service, you can expect your broadband service to stop working for a couple of minutes. Give them a call on 150 / 0345 454 1111 for them to discuss this with you. on To find out more about the Community check out our Getting Started guide.