However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. Those are not indicative of any scam. 09-10-2020 Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. IN THE LAST STRIDE. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. They can claim the item was not received, claim a refund and make off with the expensive item. For approved returns, Mercari provides a free shipping label to the Buyer. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. I've taken back an item I never sold lol. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. 1.6K 17K views 1 year ago Every so often mistakes will happen. Could you explain a bit what steps you take when shipping? BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. How were you able to call eBay? 03:13 PM. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. Press J to jump to the feed. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. At first, it might seem foolish to pass up a generous offer, but often its a trap. I have 100% seller feedback. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. Aamzon advised we can do what we want. I'll have to ask her what she sees different because I know it's the same. I have been talking to someone with same story Im trying to buy a car. Everyone is covered except the credit card holder, whoever that is. When a buyer wants to return an item and be issued a refund, here is what you do first. The buyer will pay with a fraudulent check. To get a refund from USPS, your eBay buyer can: Submit an e-form. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well QUOTE eBay is very aware that scams occur on the website. What if the buyer is not trying to rip you off but simply made a mistake? Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). 26-05-2020 Those labels are a lot bigger and I never cut them to a smaller size. Once I listed a new in box item as white when it was really blue. If the item is sold for more than $750 the item must have signature delivery proof. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. Thank you sooo much for putting your story on here. Ebay always takes out the fees and send the remaining money to the Bank on file. eBay is very aware that scams occur on the website. It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on Powered by Discourse, best viewed with JavaScript enabled. Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Attached is a picture of a side buckle and the package with address label. Dollars. Help for buyers and sellers. PayPal Seller Protection exists to help sellers trade confidently on eBay. This months episode of the eBay Seller Spotlight podcast is live! man!! I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. There is no way to dispute a transaction once its finalized in this way. Copyright 1995-2023 eBay Inc. All Rights Reserved. I think most first-time eBay buyers create their account the same day they place their first order. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. Add any photos you have of the wrong package. How do you prove you sent A? They sell fake goods and don't pay taxes. 'However once the seller has received the item back, eBay can then step in and review the . Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. 26-05-2020 If you have been scammed, well show you the steps you can take to report it. As you sent it recorded delivery I am assuming it had some value to it. So supervisor said I will close the case in your favor. Was full of marks. All such complaints from sellers are simply ignored, as profit takes precedence over reason. 2023 Comparitech Limited. Theyll tell you to file a report with the police and then wash their hands of the matter. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. Im concerned this is a scam. I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. They offer some sort of limited-time discount in order to create a sense of urgency. Both early political pieces. If the shipped item was sold for under $750, delivery notification is adequate proof. The item could have gotten mixed up during a customs check? did said person say they woud send you the motorcycle and the title and then you would have to pay? We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. I sell on Ebay myself. As seller, here are a few things you can consider before selling to buyer with little or no feedback. 04:28 PM. What's the tracking number? Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. You can chat with other sellers about anything to do with running a business on eBay. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. We had a top where it was returned with snot. But just the thought of it would scare a lot of scammers into stopping this shit. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. So we repaired and return an annoyed customer but couldnt do anything about it. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. Is it possible to contact their police department? Unfortunately for you, the item is a replica of the one you sent. NO Cash Refund for wrong purchased items. Cookie Notice Buyer contacts me today. Buyer pretended the item/ring was not as listed. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. why it was refused and Never heard back. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. That is not the package i sent your cosmetics in. The law spells out how to challenge billing errors. CHAPTER XIII. The item ordered was a coil of hook & loop tape. Message 1of 30 It's so unfair to write eBay sellers off like a bunch of cheap scammers. Should I contact the postal service? .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. Yup pretty much. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. Seller deleted listing immediately after purchase? Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. If not, fuck them and continue onto arbitration per their terms and conditions. Either way eBay will make sure the buyer gets their money back right or wrong. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price.