Absolutely no empathy from your customer service agent who put the call down when I asked to speak to management. 6.1 No Warranty. If you are not the intended recipient, please delete the message, attachments, and notify the sender. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. 2.9 Seller's Confirmation Obligation. I have contacted the numerous times as they are using a slightly wrong email address for my PayPal therefore it isn't going into my account.my PayPal email is [protected]@ hotmail.co.uk but they repeatedly keep trying to send it to jenna-williams1'@hotmail.co.uk. 2.7 Making an Offer. What are the viagogo Terms and Conditions? If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. You may only use the Services if You can legally enter into and form binding contracts. by vinay 7 months ago. (More than triple the price of 3 tickets). Event dates, times, venues and subject matter, which are listed on the ticket, may change. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. This charge is in addition to the amount originally paid for the tickets. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. I am incredibly irritated by the atrocious lack of support I've received from viagogo customer service over the past few days. Order number: 9164448 When booking on viagogo, even when you select the amount of tickets you want e.g. Note that this is separate from any VAT viagogo is required to charge on its fees. They STILL are not active. 16/06/2022 . You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. safemoon price prediction 2025 . 2.9 Notification. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Sellers will be able to see the service fee and taxes on our fees before completing the listing process and thereby committing to sell their tickets. Wendy Martin, I have tried to sell a concert ticket with them. We will not allow You to buy or sell tickets before You have registered with Us. Under no circumstances are We liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on the Site. Viagogo either paid a higher price for the replacement tickets or have charged you the full cost of finding the replacement fees without giving you adequate credit for what they received from the buyer. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. We often link to other websites, but we can't be responsible for their content. To register, You must provide your real name, address, phone number, and email address. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. 2.10 Seller's Confirmation. Hi i am very annoyed and feel very let down by your team. Can I buy tickets that are personalised with someone else's name on them? Because of this action I am now out of pocket for the train tickets and hotel booked which totals 230 excluding the ticket cost, and all I wanted was to get my tickets amended so I can attend the altered location. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to contact Contact Us to report the issue. Can I pick up my tickets instead of having them shipped? Jason Ridout, Listing number [protected] list of all forged in fire contestants; brothers taste of asia shut down; john o'mara gangster squad; Please remember that you will not be paid for this sale. the price it is sold for on the primary market). I will never use this service again, and you need to remove the 100% guaranteed tickets as this is not correct. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. All sales and bids are final. If a Seller posts a ticket for sale on our Site, the option is provided to sell that for a fixed price. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. The Seller will be paid 5-8 days after event if delivery of ticket was successful to the buyer. Editor, Marcus Herbert. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Search. Please help! viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Last year I put up a listing on Viagogo for 2 orchestral concert tickets. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. 2.18 Merchant Description. HAND Children are the Future. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. viagogo AG is registered in Switzerland, Company No. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. How Is Technology Changing How We Treat avarey947? 2.14 Ticket Information. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. Rating: File your complaint. The revised version of this Agreement is automatically effective after it is initially posted on the Site. montgomery school calendar meny a. I have researched this and found that there are many people out of pocket for the same reason so unless I am refunded fully I will take this further. They should CLEARLY note that if you cancel your sale you will be charged with 50 euro! All sales and bids are final. Note that this is separate from any Tax viagogo is required to charge on its fees. HERE IS THE MESSAGE U SENT - AND IT ISN'T RIGHT THE PARTY RECEIVED THE TICKETS AND WENT - I HAVE THE RACKING NUMBER AND PROOF THEY RECEIVED THEM - NOW PAY ME MY $900+ 17th February 2017 - confirmation of ticket purchase With pop up messages reading 'you are in a queue there are 11 in front of you' and 'hurry only 1% of tickets left' along with a 7 minute timer urging me to book the tickets quickly, I was convinced that this was the official website. 13th June 2017 - made a call to the customer service and was told to email Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. This is not OK and I would not use Viagogo again. They told me the only thing they could do is get me to resell them through their website at a loss of 140 for me. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale, which was 8 days before the concert. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Viagogo complaint: 50 euro charge of cancelled ticket sale. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. 6.9 Change or Suspension of Site. My parents went as a birthday present to find it outdoor in a field not in the castle with a crowd of 2000. In certain circumstances, you may be required to complete a Dispute Claim Form provide additional information in order to claim a refund. Sellers: once your tickets have sold, viagogo charges a service fee. I demand my money back as they never made the concert due to it being outside on the heat. To sell tickets, a Seller lists the tickets in the Site database. 2.6 Making an Offer. I bought 4 and spent 440 whilst tickets are still on sale for 40 each. Sellers should use our automated online confirmation process. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I have contacted customer service more than a dozen times without specific answers. Comments: 0. Is this your company? So why is it my responsibility that the buyer must go to the event having bought the tickets? The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. I have received no contact re the rearranged date of the June event. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Viagogo has advised customers who cannot attend a rescheduled event to. We do not control the information provided by other users which is made available through the Site. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Fixed Price: The Seller sets a price at which they will sell the tickets in line with viagogos agreement with Paris Saint-Germain. You warrant that you are over 18 years old and have the legal capacity to make the transaction. I would like to have a break down of why this should cost so much and a POC for redress. To post a ticket for sale on viagogo You must first register with the Site. This comment was posted by a verified customer. women's ray ban sunglasses sale; cnut the great cause of death. This is misrepresentation. 4.1 Double Posting and Removal of Tickets. The tickets were listed and sold for $267 in total. Should've = Should HAVE (not 'of') Would've = Would HAVE (not 'of') You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. viagogo charge for cancelling sale viagogo charge for cancelling sale Posted at 07:21h in timber framing courses alberta by pastel silver overtone on brown hair As the concert is yet to happen I wish to have my tickets refunded in full as the full price was kept until it showed up on my bank statement and on my confirmation email, by which time it was too late how do two tickets at 103 each make a total of 283 ? If you cannot use the tickets you purchased and there is still time before the event date, we advise you to re-list them by clicking on the "Sell" link on the event that you have tickets for. We will also add VAT on our fees as applicable. Try arrived at 12.37 pm through proof of postage. 2.4 Listing. Should I actually pay for this? They were selling 3 lots of tickets all showing where you could be seated in the O2. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. To Whom this may concern The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viagogo. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. I entered the incorrect email when registering, how do I change it? viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. 21 July 2021 at 2:53PM edited 21 July 2021 at 2:55PM pbartlett Forumite 1.4K Posts 0. Additional information can be found in our FAQs and on the ticket details pages. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. I need a reply asap thank u. I was charged for tickets that I did not won't when I cancelled them. I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. 2.10 Collecting Payment. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Once the Seller lists tickets for sale, the Buyer purchases these tickets, the Fulfillment lies with viagogo and Paris Saint-Germain and is done automatically. Note that Your payment may be withheld if you violate this clause. 2.15 Substituted Seat Locations. This is a terrible service and will be going to the ombudsman if I do not get a satisfactory result of compensation. When I first saw the tickets on your site the price given for these were30 so 60 for two. What was the unforeseen circumstance? When We receive an offer by bank transfer, We will check to see if the bank account is valid. Event Information Order ID: 9181945 Ticket(s): Section 145 1, Row 16, (2 Ticket(s)) Event: Adele Venue: ANZ Stadium (Stadium Australia) Date: 11 March 2017, 19:30 Please do not reply to this message, as this email address does not accept incoming email. 1.1 Introduction. After reading a lot of negative reviews, I had second thoughts. Note that Your payment may be withheld if you violate this clause. Claim it and get a lot of features. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. You may find other users information to be offensive, harmful, inaccurate, or deceptive. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. https://www.youtube.com/watch?v=mGXViB2y2ys. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. How does Complain.biz work. We expressly disclaim any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. 6.6 No Agency. 2.16 Season Cards. viagogo allows individuals to sell unwanted tickets on its platform. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. I was then told by six people, spanning Friday to Saturday (currently 18:53) that they were about to 'go live' and be able to be sold any minute. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. To post a ticket for sale on viagogo You must first register with the Site. You consent to the exclusive personal jurisdiction and venue of Swiss courts. This has had a financial cost due to interest of 360 held for 8 months, pre-paid specialist transport and staffing of which I cannot recieved a refund as less than 48hrs notice. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. My ticket is for UFC fight night Singapore Section Level 300, Row:, 1ticket. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. Viagogo probably had to manually procure tickets on eBay or something. Viagogo were not able to supply them at the last minute and offered a refund. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. PREAMBLE Roberta 7252728292 on 18 August 2022 about Viagogo in category Entertainment Company. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Can I buy tickets that are personalised with someone else's name on them? Tickets may be substituted with comparable or better seat locations with the Buyers approval. I'm Travelling - where and when will I receive my tickets? You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. The sale of stolen property on viagogo is strictly forbidden and violates local, country and international law. viagogo charge for cancelling sale. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. 3.3 Laws and Regulations. 6.8 All Sales are Final. Viagogo says I've been paid but the bank transfer never took place. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. shawn mendes tickets order no [protected]. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. We may also first deduct any amount you owe us from any amount we owe you. 0 . 5.3 Disclosure of Information. Editor, Marcus Herbert. I sent them a message on why will I only be paid 5-8 working days after the event, not when the buyer receives them. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Hello I will expect a response including an apology, I will then be forwarding invoices for fincial loss and will compensation for your irresponsible actions and service. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Login . The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. If a Seller posts a ticket for sale on our Site, the option is provided to sell that for a fixed price. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. All rights reserved Privacy Policy | My Account This email was sent by viagogo AG and may contain confidential or privileged information. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. I only became aware of Viagogo bad practice when it was broadcast on New Zealand television. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. So thank you viagogo for your emotional and financial loss today, I will not be booking through yourselves ever again and will be sure to inform others of the appaulling service. Fixed Price: The Seller sets a price at which they will sell the tickets in line with viagogo's agreement with Paris Saint-Germain . No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. it says. When listing seated tickets, all tickets in the same listing must be consecutive seats. Just before I paid for them a huge amount was added for VAT and 'costs'. I want my money back how do I go about this? I want a refund off $1393.43 you have taken my money! 3.1 Accurate Descriptions. . 2.10 Collecting Payment. As you could not provide the tickets for your sale 9799872, we have had to cancel this. I bought 2 x Guns and Roses tickets for Sat 17 Jun. We are not involved in the actual transactions between Buyers and Sellers. 6.7 Third Party Information. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. At no time do We provide the Buyer's payment information to the Seller. On my account it says that customer support is no longer possible as I have been refunded (see photo attached) Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. 2.2 Registration. Any postal mail sent to this address will take a minimum of 14 days to reply, so please use the contact us link for a quicker response. . 6.8 All Sales are Final. 21st February 2017 - email to say event had changed starting time As I was told to send them to u asap so they'd have 'maximum selling time' I wouldn't think it could be that improbable to query this as they have all the data available for them. what if the buyer got the tickets and did not want to go the event, and claims that he/she was denied entry after the event. I would like a reply to this email I know I have a 1 in 4 chance of receiving one. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. 2.9 a) Exception to Sellers Obligation to Confirm. None of my emails have been responded to. To sell tickets, a Seller lists the tickets in the Site database. Submit a complaint and get your issue resolved. Can I pick up my tickets instead of having them shipped? The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. 4.2 Stolen Property. Please note this does not include any VAT that may be payable on fees We are required to pay. You and We are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. viagogo charge for cancelling sale. When I clicked to 'report a problem' thinking o could explain the situation, I just got a messaging saying the order had been cancelled followed by an email saying my card would be charged 20 (from card details I was told were only required for ID and would not be charged). You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on the Site. Fees at 133% of the ticket itself. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first.
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