Remove any case or screen protector. Finishes: Black, Lunar White, Desert Rose. Fitbit trackers connect to smartphones via Bluetooth, so youll need to make sure youre in range to stay connected. This mode is pretty easy to enable by accident, and it will disable both side buttons. Turn the heart rate off, save and sync then turn it on save and sync again. By: Author Olin Wade (Remodel or Move Stuff). If youre having issues with your Fitbit device, were here to help. If you can make out something on the screen, your Fitbit is likely dimmed. Learn the steps. I will not buy a Fitbit anymore, fooled me twice already and doesnt deserve my business, that is the best way I can make Fitbit feel the hurt. Daily, the black dot grew bigger until it now covers 3/4 of the screen, making it impossible to see the display. If desired, you can also enable Raise to Wake in the same menu to turn on the display when you raise your wrist. Plug the charging cable that came with your Fitbit device into a USB port on your computer, a UL-certified USB wall charger, or another low-energy device. Always add the rubbing alcohol to the toothbrush or clothdo not put it directly on the Fitbit. Also, since that last big update, my HR doesn't vibrate when I hook up to a charger. Remove the pebble from the band and insert it into the charging cable. Try restarting your Fitbit by holding down the button for 10-15 seconds until you feel a vibration. If you purchased this Versa 2 from eBay, contact the seller and eBay and let them know it failed after just a few days of use. Press and hold the buttons on your tracker for 10 seconds. Some Fitbits include a water lock mode, which prevents the screen and buttons from responding to touches and swipes. If the time on your tracker reads 0:00, the reset was successful. If so, you might need to check these two settings. They hung up on me after being on hold for 10 minutes. The tracker vibrates each time you press the button. I took the package to FedEx 12/31/21 and it has not made it to Fitbit in Calexico California yet. Your device likely has a software or hardware issue. Contact Fitbit. Fitbit app not showing readiness scores or score isnt correct? Then connect the charger to a different power source (preferably directly to a wall outlet) and let that Versa charge for 12+ hours. If restarting the device does not work, it is recommended to contact Fitbit customer support for further assistance. Press and hold the button for approximately two seconds and without letting go of the button: Remove the charging cable from your tracker. I have tried ALL resets and changed the clock face. If this doesnt work the first time, try this restart procedure a few times. The charger covers the side button, Screen gone black and not working. My solution. Not to mention customer service sucked! Then press and hold the button for 8-10 seconds. So I know a thing or two about teaching others and creating how-to guides! Are you manually entering your numbers or using the OneTouch Reveal? All-in-all, the new feature provides a helpful tool for those who need a break from the hustle and bustle of the day, while still allowing them to stay on top of their fitness goals. Instead, all it takes is a simple tap near or on the display to swipe through your daily stats. Dont know what to do next. What to do if your Fitbit wont charge. Is the heart rate sensor / monitor not working on your Fitbit Inspire 2? Another way to wake up the screen of your Fitbit Inspire 2 is to set up a Wake Up Goal in the App. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. However, if you find that it isnt quite working as expected, its usually a question of getting used to it more than an actual issue. If the accelerometer isnt functioning properly, your Fitbit wont light up. A simple restart can fix most issues, including an unresponsive touchscreen. Fitbit devices are pretty high-quality pieces of technology, but theyre definitely not invincible. Please let us know the model (i.e. If it already shows Auto or On, tap it off, wait 30 seconds, and tap it back on. I had this for more than 3 years and it worked perfectly. If restarting the device does not work, it is recommended to contact Fitbit customer support for further assistance. When you see a smile icon and the tracker vibrates, the tracker restarted. This is my third charge 3 that has had a black screen just over a year old and my wife has had two with the same problem. If this doesnt work, the issue could be either with the device itself or the battery. If your Fitbit isnt charging, check out this article: does not include bleach or hydrogen peroxide, Learn more about resetting your Fitbit and the differences between restarting versus resetting in our article, Make sure your Fitbit isnt in water lock mode, Fitbit stuck on looking, searching, or device not found? If none of these steps work, you may need to replace your Fitbit Charge HR. If the Fitbit is charged and youre still not seeing the green light, it could be an indication of a technical issue. I have already received my return code and mailed my inspire in a week ago. Plenty of users on Fitbits forums are reporting similar issues. Open the Settings app and tap Reboot Device. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. It was only needing charge every 3-4 days. How can I get this to work again. It's all here. Air conditioner light blinking is a major problem in homes that sport this gadget. If you have a third-party service like Strava linked to your Fitbit account, try disabling this connection. @luvsmygrandshappy to hear that our Support team is sending you a replacement tracker. Insert a paperclip into the small pinhole on the back of the charger. If so, be sure to speak up in the comments below. After holding your arm still and straight for a short time, you should see your heart rate again. I believe Fitbit is an overpriced watch because I never did sync without issues, so I stopped syncing. Stay away from this company. Your Fitbits ambient light sensor looks like a black dot on the side of your Fitbit device. No lights, no heart rate. Heart-rate signal missing Inspire 2 continuously tracks your heart rate while you're exercising and throughout the day. But my bigger concern is the big red exvlamation mark. Try cleaning it with a brush, cotton bud, and rubbing alcohol. The feature is designed to minimize distractions from notifications, alerts, and buzzes so users can better focus on the task at hand. Previously had 2 other Fitbits (Blaze and charger)all junk. Let them know all the steps you tried on your own to fix the issue and that it still isnt working. Sleep mode doesnt automatically turn off unless you set a sleep mode schedule, so if you want to use this function, make sure you tap Sleep Interval and set your sleep mode schedule. Make sure youre wearing your Fitbit on the correct wrist and that youve chosen whether or not youre right or left-handed. My Fitbit is an Inspire 2. Heart monitoring is ON. It is showing grey and '' on the tracker and Help Dashboard Store Browse Community Communaut Community Community Comunidad Community back Product Help Forums Sense 2 Fitbit Inspire 2: Specs Price: $99.99 Size: 1.47 x 0.66 x 0.5 inches Display: Grayscale OLED Water resistance: 164 feet GPS: No Battery life: 10 days If you're new to fitness tracking, the $99. Thank you so much. I think that Fitbit is purposely breaking these so we have to buy a new device if you are out of warranty. You can now reboot your Fitbit Inspire via the Settings app on your device itself. I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. JuanJoFitbit. Unfortunately a problem like that is one you cannot fix on your own. Environmental factors, including tall buildings, dense forest, steep hills, and thick cloud cover, can interfere with your phone's ability to connect to GPSsatellites. This means Fitbit will fix the damages done to your Fitbit device within the first year, provided youre the original purchaser of the device. If this doesnt work, you can visit Fitbits website and look for troubleshooting guidelines. See also: The best Fitbit clock faces for your Sense, Versa, and more. Mine was in warranty so I asked for a new one. For more information, see the related help article. If all else fails, consider factory resetting your Fitbit. This error means your Versa 2s battery isnt charging. Open the Settings app on your device and tap About Reboot Device. To reset the Fitbit Ionic, youll need to first make sure it is connected to the charger and receiving power. Save my name, email, and website in this browser for the next time I comment. The tracker restarts when you see that icon or logo, and the Fitbit vibrates. Additionally, your resting heart rate will also elevate if you consume alcohol, have a particularly terrible nights sleep, or get to bed later than usual. Whether your data is slightly off or it refuses to sync to the app, heres how to mitigate some of the more prevalent problems. And note that when you reset your Fitbit, you lose any data that wasnt previously synced with the Fitbit app or Fitbit Connect. Instructions on how to do this for your particular model can be found at the foot of this article. To do this, press and hold the button on your Fitbit for 10 to 12 seconds. I got Email Support Not Available and never heard anything. Release the button. If youre facing sync problems with specific apps, we have dedicated how-to guides for most of the popular platforms. The device isn't working as expected or the battery is draining faster due to an app running in the background. 06-07-2020 There has to be something, an update, etc that can be done. Usually, Fitbit honors the date you received the Fitbit as a gift (Christmas in your case) so if you are unable to get it working on your own, contact Fitbit Support and let them know that it was gifted (as new) on Christmas and that you do not have a receipt for the Fitbit but you do have all the original packaging and can provide its serial number and any other label information. Restart your device. If you need additional help, contact Customer Support. If it eventually lowers, it was likely an erroneous reading. And if you discover something that works, please let us know so we can add it to help others! Since you purchased it just two months ago and none of our troubleshooting tips worked, we suggest you contact Fitbit Support immediately as your Fitbit should be within the 1-year warranty period. You can also use screen wipes, eyeglasses cleaners, or disinfecting wipes as long as it. Make sure your Fitbit tracker and charging cable are clean. This can be done by unplugging the device from its current USB port, re-plugging it into a different USB port, and performing the force restart again. Then wait 10 seconds or until the Fitbit logo appears. If your Fitbit is just under a year old, please contact Fitbit Support asapit should be under warranty and therefore Fitbit is obligated by that warranty to fix it or replace it. Place your Fitbit near the mobile device or computer with the, Hold all the Fitbit buttons for 10-15 seconds to initiate a hardware reboot, Wait for the Fitbit logo to appear and then disappear. If this does not work, try a hard reset by pressing and holding the button for 20-30 seconds. Please wait for it to dry thoroughly before attempting to use it. Nothing works. Order online for free delivery and free returns. Don't worry, I will answer them all for you. Tap Screen Brightness and change to Max (if available) or Normal from the options, or choose off the Dim Screen option. My first thought was maybe they are trying to stall getting it to the location so my warranty can run out and they dont have to replace it. For Quick View to work properly, your Fitbit device needs to know which wrist its being worn on and whether youre right-handed or left-handed. There may be a hardware issue with your Fitbit which would require repair. I will look into an Amazon tracker or Apple Watch. Since it is syncing with the app, that means it is still working and tracking your activity and other stats. Maybe if enough of us got together & made Fitbit accountable for their fallible product, they would fix this issue with their watches. Remove the pebble from the band and press it into the compartment on the charging cable. Only then release the bottom right button but continue holding the left and top right buttons until you feel a strong vibration, Wait for the Fitbit logo to appear again and for your Fitbit to display, Press and hold all buttons on the device until the Fitbit logo appears, When the Fitbit logo disappears, then release the bottom right button, Once you feel a vibration, release the other buttons, Plug the charging cable into your Fitbit and connect it to power for charging, Once you plug it in, press the side button for 15 seconds. Support was no help. Try restarting your Fitbit by holding down the button for 10-15 seconds until you feel a vibration. Consider purchasing a new band made of a different material if you find the stock Fitbit band irritates your skin. I agree with everyone else. Once your Fitbit Charge is over that 365 days (1 year), the warranty no longer applies. Thats all it takes is one pin getting stuck and it will not charge. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. And the screen is black it still works with my IPhone. Once the device restarts, open the Fitbit app on your phone and check if your device has reconnected. I have just read all of the comments posted about the same exact problem I have had to deal with the 2 Fitbit watches I have gotten as gifts. Fitbit display screen black and not working or turning on? This article teaches how to restart your exact Fitbit by the model:Need to restart or reset your Fitbit device? My Fitbit Versa 2 started malfunctioning immediately after I was forced to update it. Moderator edit: updated subject for clarity. Sorry to hear about your Charge 3 showing a black screen. Sleep tracking on a Fitbit device is fairly straightforward, although there are a few nuances you should be aware of before you get off and running. For homes located in areas with high temperatures. The first Versa 2, screen went blank and they gladly sent replacement. You may need to switch charging cables or clean your device. 1oz Lube Walking Belts LLC PFTL809164 ProForm 705 CST Running Belt Sand Blast . if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-4','ezslot_25',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');Additionally, to help extend the life of your Fitbit, you should regularly charge and drain your battery according to the manufacturers directions. Now it is working as before ! If it does not turn on, the device itself may be the problem and you may need to contact customer service for help. If your tracker and mobile device are too far away from one another, you wont receive notifications, or they may be delayed. Switch to your workout band before activity, and switch back to a more comfortable band post-workout. Again, this seems to be a hardware issue. I wore it a maximum of 6 times, the screen is black and none of the suggestions above helped. Here's how: On your Fitbit Inspire, open the Quick Settings menu by pressing both side buttons for 2 seconds or swipe down from the clock screen. The screen seems to be a common trouble point on Fitbit smartwatches and trackers. Here are a few remedies to common issues. Tried everything. Ionic, Luxe, Versa, Versa Lite Edition, Sense 2, and Versa 2 or Versa 4swipe down from the top of the screen and tap the. 15cm USB Charging Cable Wire Charger Dock for Fitbit Inspire/Inspire HR. Here are a few things you can try: Clean the sensor: Use a soft, damp cloth to gently clean the sensor on the back of your Fitbit. Made of nylon by weaving, soft, breathable and comfortable to wear. How do I turn off and shut down my Fitbit? OwnZone Stretchy Nylon Loop Bands Compatible with Fitbit Inspire 2 / Fitbit Inspire HR / Fitbit Inspire / Fitbit Ace 2. Weve found this to be particularly common when charging the Alta and Fitbit Charge devices. I tried to restart (saw the smiley face), tried to rub alcohol, turn off, sync, turn on, sync but all of the above doesnt seem to work. Some Fitbits, such as the Charge and the Versa, do have a green light that stays on when in use. My green lights on the back have always been okay, so can't help with that, unfortunately. Find that your heart rate is suddenly spiking? It is just under a year old. Additionally, you can reset a Fitbit to its factory settings, by using the Fitbit app. Then release the button. Go to Settings and scroll down to Reboot device. If your smartphone is running Android 6.0 Marshmallow or later (it probably is), you may need to manually grant the Fitbit app permission to scan for Bluetooth devices. Please note all data collected since the last sync will be lost. Powers, Elevate co-founder, and client partner Brian Peters, VP of . Learn the steps. Comes with 3 straps, charger and 2 spare chargers. From your mobile device, head to, Alternatively, you can press and hold the Fitbit app icon on your home screen and release it when you feel a vibration. Use a soft toothbrush or microfiber cloth with a bit of rubbing alcohol. 07-22-2020 If this happens to you, you may need to restart your tracker or try syncing with another mobile device or computer. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-box-3','ezslot_3',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');If this does not work, make sure that your Fitbit is fully charged- if it is not, connect it to the charger and let it fully charge before attempting to turn it on again. Watch straps and charger for Fitbit versa / versa 2 and versa light. Once Fitbit support confirms your warranty coverage, they usually offer options to repair or replace your current malfunctioning unit. It might be one of the more widespread issues weve seen first cropping up in 2015. If your Fitbit's heart rate monitor shows 0, the heart rate monitoring feature is likely off. Certain models of Fitbit will not light up if they are either very low on battery or not charged at all.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-banner-1','ezslot_8',157,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0'); If your Fitbit is sufficiently charged and the display still wont light up, the problem may be a hardware issue. you cant hold the side button down while its on the charger. This should reset the device, replacing any issues that may be affecting it. I got a message stating that a update was needed. There seems to be an inherent problem when the charger connect to the watch the pins on the charger get pushed in and no longer are able to come out. Open the Fitbit app, select your account photo, select your tracker, then tap the. sk8crazyman 90 subscribers Subscribe Share 2.6K views 1 year ago How to turn off the green led on the Fitbit inspire 2. Need to restart or reset your Fitbit device? Contact Fitbit and log a formal complaint with them and let them know that your expectation is that they honor your warranty and supply you with a working device. Methods 1 Try Restarting Fitbit. When Inspire 3 vibrates and you see the Fitbit logo, the tracker restarted. Press the button three times within five seconds. The fact is that when you pay so much money for the watch, anyone would expect it to last longer than 1-2 years from the date acquired. Sometimes Fitbit trackers wont receive notifications from Android devices. The pins on the charging cable must lock securely with the port. DND mode on Fitbit is a new feature that allows users to take a break from their daily fitness trackers and enjoy some peace and quiet. If this step doesnt fix your issue, wed recommend contacting Fitbit. Easy way to Turn Off and also Turn On back Green Light on Fitbit Inspire 2. Try changing your clock face to a different one and see if that works. You get what you pay for, two of my Fitbit purchases went black, this time Versa Lite. I havent had my Fitbit flex 2 for even a yr and my screen went blank. Why does the United States watch only have a 1 year warranty? I had one go black a couple of months after I got it. Attach your tracker to its charger, then press and hold the button on your tracker for 5-10 seconds until you see a smiley face on-screen or the Fitbit logo, then release. Smartwatches might be loaded with sensors and fancy features, but their primary task is to display the right time, as the name suggests. The simplest way to do this is to simply press the button on the side of the device. Release the buttons. 24/7 heart rate tracking 24/7 heart rate tracking lets you see your heart rate in real-time, helps you maximize your exercise sessions and helps you understand your heart rate trends over time. You can find a list of supported countries. After that, try turning it on again. Several reports on Fitbits forums highlight an issue with some Versa devices suffering from a white/green screen. I will never purchase another. Then the display of your Fitbit will stay lit up all the time, without having to tap on the display or raise your wrist. If the battery is dead, you may need to replace it. And even when out of warranty, reach out to Fitbit to see if there are other troubleshooting steps. First of all, try installing a Fitbit-made clock face. My primary use is to track my and my wifes blood sugar. I am very upset & will not be buying or receiving any more Fitbit watches. Additionally, users can set the length of time theyd like DND to last, making it a flexible, customizable tool that fits your schedule. Good luck! Make sure GPS tracking is off when youre not using it. Contact a dermatologist if youre still getting a rash. On your Fitbit, press and hold the Back and bottom right button for a few seconds. 05:17 Money wasted on my part. Unfortunately, many Fitbit users claim to have problems with Quick View and tap recognition being too slow to respond. Plug your charging cable into your computer. My watch is out of warranty so I just ordered the bands from Amazon. If you absolutely have to wear your Fitbit, regularly transfer it between your dominant and non-dominant wrists. Learn more. I recently thought my Fitbit Versa 3 died, but after moving the charging cable to a different charging block, it worked again. I also do not have any notifications coming through. Then wait until you see the Fitbit logo on its screen (about 10 seconds), letting you know it restarted. Restart a Fitbit Charge 3, 4, or 5 On your Fitbit Charge, open the Settings app. Halpenny Golf is Ireland's Best Rated Golf Retailer, with a huge range of stock from all the best brands at the best prices. If a post helped you try voting and selecting it as a solution so other members benefit from it. We recommend you use a timer, like on your phone, to ensure a complete 15 seconds pass, After 15 seconds elapse, remove your finger from the button and remove the Fitbit from its charger. I was getting the sensor on the back but now thats died too. These can block the ambient light sensor. Its partly why we dont particularly like the change, but Versa 4 and Sense 2 rumors suggest that a physical button might make a welcome return. Attach the charging cable to your tracker and plug the other end into a USB port. This results in no sleep scores, no Daily Readiness scores, and no exercise data. Theres no clear-cut fix from Fitbit for this issue, but there are a few things you can try to remedy it. Inspire 2 Fitbit green light? Either these dont make good contact with their companion device, or the pins sink into the charging cradle itself. Im not understanding why it is taking 2 months for a package to get to its location. About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, 2023 Fitbit LLC. Open the battery door using the battery door tool and remove the battery. Open your device's settings app and change your heart rate setting to either Auto or On. My charge 3 tracks and will sync with my iPhone but cant see a damn thing. Plug the Fitbit's charger into an AC wall adapter and ensure the computer stays awake for several hours while the Fitbit charges. If you have one of these problems, you might find a solution below. Would not charge not even at the store. Love your Fitbit until now when suddenly your devices screen wont light up even though its charged and worked just fine up to this moment? To get your screen to wake up on your Fitbit Inspire 2, there are a couple of different options available. From your mobile device, head to. Also, please pay attention to the charging pins on the charging unitthey should be clean, even, and not pushed in.