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Go ahead and file a chargeback on your credit card. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. All Rights Reserved. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." Let us teach you the major money lessons you NEED to know. If you have already been paid, we'll charge your credit card on file to recover the payment. No matter how you get them, well email you when theyre ready. DoNotPay records the details of your purchase to boost your chances of winning the refund. Reached out to customer service twice still can't list tickets. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. Your California Privacy Rights / Privacy Policy. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. There's a class action lawsuit against StubHub from other customers who want a refund too. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Guaynabo, PR 00968. Once you receive that email you can log into your account and navigate to the StubHub wallet. It is possible to request a refund on a purchased StubHub ticket manually. AND TOLD ME THAT "Recine. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. How do I complain to StubHub? After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. Wish they would help. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. How do I complain to StubHub? There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Enjoy!Make sure we land in your inbox, not your spam folder. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. The clause is designed to protect both buyers and sellers. You never know when you might find yourself financially strapped - the good news is you have options. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! NewsletterDollar ScholarStill learning the basics of personal finance? To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Many companies featured on Money advertise with us. Absolutely, you can list these tickets for sale on our site ! On March 7th, StubHub emailed Marrali a copt of its refund policy. This material may not be published, broadcast, rewritten, or redistributed. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. I was refused to talk with a supervisor , I had 4 tickets listed. Please note that, for canceled events, no . Depending on where you live and how you got the tickets, you may be due a cash refund. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. Please take the tickets directly to the box office for a refund. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Maryland: Opinions are our own, but compensation and in-depth research determine where and how companies may appear. All Rights Reserved. 2023 www.cincinnati.com. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Purchased 2 NFL tickets on StubHub. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Find help with your questions from other fans through our own peer-to-peer community! We are changing the way you register and sign-in to the StubHub Community. Copyright 2007 - 2023, ContactHelp.com. I've been a customer for a long time and am not happy. Ohio Attorney. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Find contact information here. See detailed StubHub customer service rankings, employee comments and much more from our sister site. Otherwise you will receive a voucher for 120% of your purchase price. Enter your gift card PIN in the PIN field when prompted. Your sale is valid and you will be paid on your sale 5-8 business days after the event. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . The company has a policy that protects buyers and demands ticket sellers to return money in some instances. StubHub is also required to process any refund requests it receives going forward for the events at issue. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. A Personal Loan can help you mitigate losses and get back on track. Combined with viagogo, we now span 90+ countries around the world. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. They are printed with duplicate. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. To reach Customer Support call 1-866-788-2482. To reach customer support call 1-866-788-2482 Find contact information here. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. Colorado: 8,688 customers due $3,120,442 in refunds. She came back and said I'm refunding your money butand then starts fighting with me again. StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. I would like cash refund too. A few days later I'm only paid out for 1 set of tickets. Offers may be subject to change without notice. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Learn more about how we make money. Customer service all the way to your seat, 2000-2022 StubHub. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. Email: This information has not been added. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. Indiana: "approximately 6,800 consumers" affected. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Is SeatGeek legit? Viagogo, a tickets marketplace, bought StubHub in February 2020. We are changing the way you register and sign-in to the StubHub Community. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. You will enter your community username and new password and done! There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. Find the sale. We will process the refund to your original payment method within 5 days. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. After the switch, you will enter the email address you use to access the community in order to reset your password. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. They may sell them for more or less than face value. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. this link is to an external site that may or may not meet accessibility guidelines. All rights reserved. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. This number worked fantastically, and I got all I needed accomplished! Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Great help!!! Enjoy! Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Thanks SO much! Covid 31 Refunds 41 StubHub 211. Reply anytime to let us know how we can improve. Pennsylvania Enter your gift card number in the Add a Fancode & gift code section. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. International orders are handled a bit differently than those within the US, @Lighty7. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. StubHub changed its refund policy about a month ago. We cant contact them and ask them to lower their prices. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. Ticketmaster will be the only place selling VIP Tickets though. What do you mean Dming the moderators? on 2/28 at 12:51PM Sorry we couldn't be helpful. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. How do we request the refund? The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. I had a fraudulent charge on my credit card account from Match.com. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. How to Contact StubHub for fraudulent tickets. New Yorkers, however, are in luck. The clause is designed to protect both buyers and sellers. Sit back and relax while we do the work. No problem. Since its inception 22 years ago, StubHub has grown to 800 employees. The company does have something they term FanProtect Guarantee in its User Agreement. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. https://money.com/stubhub-refunds-covid-19-cancellation/. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. Make sure your email address is spelled correctly. Yes Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. You will enter your community username and new password and done! I received an access code that didn't work and Customer Service asked me to give the seller a little time. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. Perhaps Its Time to Switch to Something Other Than StubHub. This number works. What Is Public Liability Insurance For A Wedding? I have been trying to purchase tickets for over a week now. If you purchased on a registered account, your credit is available within your StubHub Wallet.