viagogo refund australia

Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. Four, if you pay by credit card and the tickets turn out to be fake, you may be able to ask your credit card company for a chargeback (ie, a refund). From the 'My Payments' drop-down tab, select 'Manage Payments', Previous payments and their status will be displayed. Viagogo DO NOT refund and are not contactable. CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians. "Viagogo has also failed to specify, in a prominent way, a single price for tickets advertised for sale.. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Such notice shall be deemed given one business day after the email is sent. Your IP: Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. The world's largest selection of tickets is now at your fingertips - find the perfect tickets today with the viagogo app. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. They often process refunds if requested. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. 198.54.123.248 Contact Viagogo directly - raise a complaint & request a full refund. drawing in customers with a headline price and then dripping in additional fees during the booking process also known as 'drip pricing'. In 2017, 400 people who bought tickets to the Australian Open tennis tournament on Viagogo which referred to itself at the time as the "official' ticket seller for the event were turned away at the gate. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. Those phrases "had the effect of drawing the consumer further into a marketing web and also a transactional web", the judge said. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Spain, the UK and Australia. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. They could not promise tickets or even tell us where the seats were located in the venue.". Copyright (c) 2006-2023, viagogo AG. If you fancy a viagogo event roulette then use this company. 2.9 a) Exception to Sellers Obligation to Confirm. In certain circumstances the payer of a VAC for a Partner visa may be able to receive a refund. Stock images:Getty, unless otherwise stated. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. She warns other event goers to avoid Viagogo at all costs. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. 6.3 Allocation of Risk. Google Australia told us it let Viagogo back on because the reseller has cleaned up its act and is no longer engaging in the sort of trickery that the Federal Court found unacceptable. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. She was told that up to 200 people had also been turned away due to fake tickets. The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. You can email the site owner to let them know you were blocked. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Fisher and Russo also discuss the National Football League's handling of governance matters surrounding the life-threatening, on-field injury of Buffalo Bills safety Damar Hamlin, ownership changes within Candy Digital, Cristiano Ronaldo's historic signing . "The misrepresentations were on an industrial scale for the relevant period," Justice Burley said. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob . When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Stay away from them!!!! 'Worst deal in history': Viagogo and StubHub merger faces investigation, Viagogo 'refusing to refund fans' for gigs cancelled in pandemic, Original reporting and incisive analysis, direct from the Guardian every morning. "The current investigation shows that despite commitments made by Viagogo it is apparent this practice of offering tickets for sale at prices way above their original cost continues to be facilitated through its website, Ms Petinos said. The Court also observed the need for general and specific deterrence in this matter, particularly to make it clear to corporations which conduct internet-based operations in Australia that they are subject to the Australian Consumer Law (ACL). Sellers can Report a Problem using the Report a Problem link on the online confirmation page. 2. Ticket-holders to postponed events will be able. When it hits zero, your chance to see your favourite band or sporting event may have come to an end at least that's what you could reasonably assume. 1.2 Ticketing Exchange. "Todays $7 million penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling," he said in a statement. I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. We recommend lodging a complaint about Viagogo with the commission by using its online complaints form, calling 0800 943 600 or emailing contact@comcom.govt.nz. It broke the law by claiming it was the official ticket seller to particular events and that certain tickets were about to sell out. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. viagogo Reviews 16,114 Bad 1.3 VERIFIED COMPANY www.viagogo.com Visit this website Andras Fekete 9 reviews GB 13 hours ago I purchased a ticket on viagogo but I purchased a ticket on viagogo but they changed the currency after payment. CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. use your ImmiAccount to request the withdrawal of your application by submitting form 1446. your Prospective Marriage visa was cancelled by the Minister (unless you have requested for it to be cancelled) or, you had lodged an application for a Partner (subclass 801) visa and paid a reduced VAC because you held a Prospective Marriage visa or. If this is also unsuccessful We will not offer a refund. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. Second, your ticket could be fake or the venue may not let you in with a second-hand ticket. Viagogo promises that all tickets sold will arrive on time for the event and they will resolve any issues. Why can't I see my order or sale in my account? The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. VIAGOGO are nothing but THIEVING SCAMSTERS Date of experience: 08 November 2021 TR Trish 3 reviews AU 25 Jul 2021 Viagogo Platform for Scammers The federal court ordered an injunction against Viagogo, to reinforce the need for adherence to the consumer law. In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. Event dates, times, venues and subject matter, which are listed on the ticket, may change. 6.6 No Agency. Can I pick up my tickets instead of having them shipped? Justice Burley labelled that as "qualitatively a very serious misrepresentation". You consent to the exclusive personal jurisdiction and venue of Swiss courts. viagogo is a global online platform for live sport, music and entertainment tickets. Business practices were unacceptable and penalty is warning to others that they are subject to Australian law, consumer watchdog says. Consumers with queries about their state or territorys ticket reselling laws should contact their state or territorys fair trading or consumer affairs agency. Viagogo pays search engines like Google to appear at the top of search results for major events. Be the first to hear about special offers. In imposing the penalty of $7 million, Justice Burley described the misrepresentations as seriousor very serious, and considered the conduct demonstrated a level of deliberateness. For more information check the Skilling Australians Fund Levy information at Viagogo ranks 177th among Tickets sites. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. To request a refund: From the actions menu, select the 'Request Refund' option. "It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said. 2.7 Payment Authorization. Additional information can be found in our FAQs and on the ticket details pages. Media Team - 1300 138 917, media@accc.gov.au, Viagogo to pay $7 million for misleading consumers, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, took action against Viagogo in August 2017, the court found Viagogo had misled consumers, contact their state or territorys fair trading or consumer affairs agency. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Tickets to the Book of Mormon musical were advertised at $135, but were actually sold for $177.45, including booking and handling fees. viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. Anyone who has dealt with Viagogo and is not satisfied with their interaction is encouraged to lodge a complaint with NSW Fair Tradingor on 13 32 20. And while the caveat "on our site" has been appended to messages such as "less than 2% of total tickets currently available" and "123 sections have no remaining tickets", the message seems clear: you'd better hurry up and buy the tickets you've selected or you're not going to the event. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. To sell tickets, a Seller lists the tickets in the Site database. The. at the time your visa ceased you or your sponsor had advised the Department that you no longer intend to marry. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional "failure to return fee" of 200 per season card that is not returned to the payment method that was used to purchase the tickets. 4.3 Sellers Shall Not Include Promotional Material with Tickets. 2.5 Tax on Seller Proceeds. You may find other users information to be offensive, harmful, inaccurate, or deceptive. They're appealing the fine and have been granted a stay order, meaning they don't have to pay until the appeal is heard. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. It didn't. Until recently, the final cost price of a ticket . 6.9 Change or Suspension of Site. I'm Travelling - where and when will I receive my tickets? You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. They may do that if you make a fraudulent claim. momentum in tennis physics. ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. 3.1 Accurate Descriptions. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. After you raised a dispute did paypal stop or refund deduction from card? To share your thoughts or ask a question, visit the CHOICE Community forum. CHOICE supports the First Nations people's Uluru Statement from the Heart. And we're hardly the only ones who have a gripe with the company. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. Original price eur159!!!!! Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Viagogo has a consumer rating of 1.27 stars from 1,776 reviews indicating that most customers are generally dissatisfied with their purchases. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. To be a member of this Site, You must agree to accept the terms in this Agreement. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Customer Support Sign in with the email address you used to place your order or create your listing Email Address show password or Log In with Facebook Help signing in If you can't remember the email you used, checked out as a guest or have forgotten your password, we can help! Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". Therefore, you will only be reimbursed if you return the tickets to us no later than June 5, 2019. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. NSW Fair Trading investigating Viagogo for unlawful behaviour. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. You may have to fill in a Dispute Claim Form. Try to get in touch with the reseller for a refund. Our findings are backed up by our sister organisation in New Zealand, Consumer NZ, which recently did a similar investigation and advises New Zealanders to avoid the site. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Contact @viagogo over social media Set up a Twitter account. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. "Other complaints have alleged Viagogo made false or misleading representations about being an authorised ticket seller for certain events. It also failed to adequately disclose to consumers that it was not a primary ticket seller. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. The watchdog also successfully pursued the company over its added fees, which included a 27.6 per cent booking fee that applied to most tickets in the 2017 period. Less than six months after being removed from Google, Viagogo has recently been let back on the world-striding search engine, and it's almost certainly paying a hefty sum to achieve its impressive search rankings. 1. Welcome to viagogo's online ticket exchange (the "Site"). ", Viagogo now says on its landing pages: "We're the world's largest secondary marketplace for tickets to live events. It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. However, Moody's Investors Service reported yesterday that Baker's . In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5.