Remember like Transport for London and its Congestion Charge, you will not be reminded to pay your toll by the operating authority, which makes this a great service.Join up here:www.dartsave.co.uk. How did you take it to an independent tribunal? When I reached my destination my hosts were unaware of a crossing charge. Here is the number for the dartford crossing in case you need it. I have received 3 fines for one day in June but I have never used the Dartford crossing. Is there a time limit within which the Dart Charge penalty notice has to be issued? I frankly cant be bothered with using the crossing again even if I do succeed in appealing, its about the same length of journey round the M25 if I go north or south, and I cant for one second believe the toll booths were removed to alleviate congestion considering everyone still has to pay the 2.50 charge, plus a huge number of people a lot being occasional users must be getting fined for getting it wrong. I havent received any kind of notice through the post yet regarding the fine and it has been 12 days if I get a letter, does anyone know if I will still have to pay the fine, or will I then have 14 days to pay the toll as its a first offence? If it's your first time then appeal and they will probably let you off the fines. (1). Hello Can you scan (photograph) the PCN and send it to me on pete@aph.com? I used the crossing twice for the first time in 2 years yesterday evening, with my pound coins ready. Fining after only 48 hours is grossly unfair, especially for those going abroad or from overseas. Let us know and sorry I could not be of more help. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Civil servants, such as mps get expenses for everything to do with travel and yet they serve the public? This is just extortion. You should be okay though, with the 14-day grace period covering you for this first offence sorry hate using the word offence when it is clearly a genuine oversight caused by poor signage. No way round this. I crossed the tunnel on 10th April, and only got a chance to pay online 2.50 now (11th April 2.45am). The first time I did have access to WiFi was after the payment deadline. I have just returned home to find a fine for when I crossed on 17/04/2015 Maybe you forgot to pay or deliberately didn't pay the toll. I think this is v unfair and I will put in a complaint. Just the Government again hitting the motorist for more cash. Figures show 300,000 drivers failed to do this in one month alone. If you are one of the people who paid twice, contact Highways England to let them know. this is not right for all of us, to be told by one of your employs, well im really sorry but our systems are down. Decision: Lloyds would pay the UK Govt taxes on their profit for this sum so I decided this year to none renew my business with the UK. I had been charge as a commercial vehicle, the cameras not detecting that my van has a side window which changes the charging rate. All this makes sure, everyone can pay up! Scandal. As fine went to lease co first it is outside the 14 days for first offence.is there anything we can do please? I was very surprised. Ken. It really is a poor situation, but you will have to go through the whole process just to prove you didnt do anything wrong. I live in Ireland and hired a car from airport to travel to Kent. Has anyone actually gone to court with this? I called the number to pay but was told I couldnt pay beyond 24 hours, so I would be receiving a PCN. but typed in car reg as a o not a 0, now have to pay 107. Then received penalty notice, which said we only needed to pay 2.50 as it was first time offence. 2. this is very first time please help me thanks. Form 1000 dart Dart Flights Pentathlon 10 Ultra Thick 10 Micron Std Blue. I am just within the 14 days and this is the first time I have used the tunnel. What it does not say is that paying before you get a letter just puts your cash in credit and is not used to pay for crossing. How can we complain? Was this the first time you have forgotten to pay? You can find out more by contacting MoneyHelper. The official Dart Charge site will confirm the make and registration before allowing motorists to pay. In the first month alone, potential fines amounted to 21 million. Yes use Payzone shops. In order to manage my account online, the first step in creating an account is to make a payment on 10 (for four crossings). For one of my next visits i tried to top-off my account but got an expired creditcard error, even though i had to fill out all my recent creditcard data during the payment process. We therefore also extend this offer of cancelling the penalty charges for these crossings, provided that all outstanding charges What a screw-up! I have cross the bridge couple of times before but paid them in time so this is my first time that I forgot to pay. Your site is very helpful, so many thanks. Can you please advise on what I should do? , and email your request to info@highwaysengland.co.uk. On all other toll roads you get signs telling you costs for each type of vehicle and how to pay we saw nothing. What is the problem with changing address?? The system is not logical and has many gaps. Keep a copy of any payment advice you receive. We will be contacting more the Agency and looking for assurances that signage will improve. My wife made a return trip with our boys 8 days ago and when I asked her if she had subsequently paid she said Oh ****, no, I forgot! or at least set up a payment point at the eurotunnel and ferry stations. Plus, it provides information on the time and date of the crossing. Why I need to pay for some one else? now i received the penalty Charges notice of 35. Be sure to keep a record of the payment bank statement, or ref number, just to be on the safe side. When will that arrive? Choose when I arrive5. (6) where are the payzone retail outlets in my area. If the penalty was your first offence you should still be offered the opportunity to pay the original 2.50 (if in a car) charge. Note: An appeal to an independent adjudicator must be made within 28 days of receiving the rejection letter. Summers was infuriated by roadside signs sending drivers online to search services such as Google for the payment website opening up the potential for scammers to take advantage of confusion over the correct website address. It is a huge amount that youre being asked to pay for a system that is flawed. I have used the dart pay system many times before, and paid successfully. Advised them i had already done this and sent proff of payment made on the 8th of Feb. Even the call handlers must have dealt with very angry people that they too have lost their ability to be nice on the phone. I asked what would happen to this money and he said that it would remain on account for 12 months and would be used to pay for any subsequent crossing I make. I would appreciate your help. I will then find out why the option is missing. I had my money ready to pay as Ive done before but no barriers. Too many people like you are being hounded for doing no more than the right thing. Unfortunately, many motorists were charged twice for a single crossing because tolls duplicated their payments. Hi you should get a notice giving you 14 days to pay at the standard tariff for your first offence but if you returned without paying you could get the larger fine. Help - ** RESOLVED ** . Make a new reminder to pay the Dart Charge3. Its a money-making scheme. Get back to the methods of natureand pause. The driver of the vehicle went over the Dartford crossing without being aware of the dart charge. This is the first time I forgot to pay. When driving on the Dartford Crossing, cars are asked to pay 2.50 by midnight the following day. Motorists who use the crossing have a legal obligation to pay the road user charge, and Dart Charge likewise have a duty to accept it. When i then queried how could the fine be for the 1st of Feb when you just told me the payment made on the 8th of Feb was for the 1st of Feb and the fact of the matter it is not possible to make a payment a week later for a crossing guess what. Secondly I didnt arrive at my destination until past midnight the following day and thirdly I didnt receive my PCN until two months after returning to the uk. This system has been set up very badly; it seems set on making money from fines. Register for free and Dartsave will pay the toll for you, then send an email reminding you to reimburse them within seven days. Do I expect to receive a hefty penalty or do I still have the chance to pay the normal tariff. And will they accept we will not pay the penalty. 4 months later (!!!) I didnt noticed that I have to pay for crossing. I live in Stone which is just next to the Dartford crossing so everyday on my way home I take the last turning before the toll for Swanscombe, however today there was an exceptional amount of lorrys and trucks queuing back at my turning off, I was indicating but not one of them could let me in as it was not moving. I have received a Penalty Notice from Dart Charge after using the crossing not knowing I had to pay for it on my holidays this summer. 4 days after Christmas I remembered and paid the charge trough the net but I wonder if Ill get a penalty or not. Messed up as I have either a zero or the letter O (even as I type this, I cant remember which) and got it wrong had to retype it the next page just hung there started again, got payment details in etc etc and paid at 4 minutes past midnight, as stated on the receipt! Thank you Pete, How do I go about appealing. We are still being pursued by dart Charge for ever increasing amounts. The penalty notice arrived. 3. we dont want to set up a pre-payment and leave our money mouldering in the governments coffers because it is only marginally shorter for us to go the Dartford Crossing way than to the north, so we decide each time which way to go round the M25 based on traffic. I believe its wisely to pay 20 per year for unlimited crossings, rather than spending gallons of fuel going some other routs. Use the top drop-down option to select Transport and ticketing then Dart Charge in the next options list. Came back from Cornwall this saturday, had a nightmare 10 hour journey. Is this now common practice? In any case, notwithstanding the fact that the PCN has not been delivered, and the concerns I have about that, I am extremely unhappy that the situation has arisen at all. If I do (which I hope I dont) can I appeal it since I paid, albeit 8 days too late?.. EVERYONE PLEASE BE INFORMED, IF YOU HAVE PANICKED ABOUT THESE FINES THERE IS NO NEED IF YOU FORGOT TO PAY OR DIDNT KNOW ABOUT THE NEW CHARGES, ALL YOU HAVE TO STATE IN YOUR LETTER IS THAT YOU WISH TO PAY THE TOLL FEE AND NOT THE FINE AND IT WILL HAPPEN!!! Any driver hoping to make a note is therefore forced to do so whilst driving, which must surely amount to the commission of a motoring offence (driving without due care and attention). sanef Operations customer service email address CustomerService@dartford-crossing-charge.service.gov.uk, The SANEF website is https://www.saneftolling.co.uk/, I have received a PCN last week and I am looking to pay just the crossing as it is the first time this happened but I cannot see any option to do that on the PCN I received.