Stubhub assured me my tickets would be available. Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. Your guests will need to create an AXS account to receive tickets. AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. Reddit and its partners use cookies and similar technologies to provide you with a better experience. This is the QR code you will display upon entering the venue. Use of this website signifies your agreement to our. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. Please provide a valid barcode error for Blue Jays tickets, Listing Mariners tickets without a barcode, DiamondBacks tickets no barcodes and not available for mobile transfer, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Many fans find it best to TRANSFER the seats to their guests prior to the event. All rights reserved. Find Tink Philadelphia tickets, appearing at Union Transfer in Pennsylvania on Apr 15, 2023 at 8:00 pm. Tix originally purchased Spring 2020, was postponed until today 7/31/21. If your friend already has an AXS account, the tickets will be transferred instantaneously. Click yes, retract now.And youre done! Yes Your tickets will no longer be listed for others to buy. After the switch, you will enter the email address you use to access the community in order to reset your password. There is no fee for transferring seats and you are allowed unlimited transfers. Tix originally purchased Spring 2020, was postponed until today 7/31/21. As an event draws closer, venues generate the barcodes for each ticket. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. No. why the hell can they just not send you the tickets in an email, as an option? Show the tickets on your phone for everyone in your group. However, we recommend that you transfer tickets to each person attending the event. Use the same email you use on StubHub. Use the same email you use on StubHub. How do I use the Rockets App to enter the building? Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time? The tickets will be delivered to the buyer automatically. They assured me that the tickets would be transfered once they got ahold of the seller. You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. They said they would get in contact with the seller and have the tickets transferred over. Reddit and its partners use cookies and similar technologies to provide you with a better experience. So you can sell on StubHub or any other way you find. The gig has not been cancelled we just chose not to go. Flew in for this show. Select the seats you would like to send. How will I know if my transfer was successful? In the bottom menu, tap the ticket icon (you can also tap the middle icon) At the event, scan the Mobile ID QR code to get in Was this answer helpful? The Fox Theater Foundation. Was told by stubhub back in June that they would get ahold of the seller and transfer the tickets, reassured not to stress day of event. I have a problem with AXS Tickets Are you having issues? Anyway, a few friends and I had tickets to see Harry styles in Cleveland. AXS answered in under 2 minutes and quickly saw that my tickets had ben cancelled by either SH or the seller. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Ask the Community Contact Support According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. having issues with my tickets for show in a few day this whole process seems extremely sketchy and there should be a much easier way to navigate. We are changing the way you register and sign-in to the StubHub Community. As long as there are people who have tickets to sell, AXS Official resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets. Never. When its time for the event, they can open the app to show their tickets on their phone. With NO CUSTOMER SUPPORT, AXS is NOT a viable option to use. Select the tickets to transfer and enter the recipient's information. Guests can transfer the tickets back to you if they cant attend or you can cancel the transfer if they have yet to set up their AXS account. I followed the directions of creating a AXS account via the email address that they sent me the email. What if my guests arrive at different times? What if my guests arrive at different times? This charger can be wall or bench mounted, can fast charge batteries, (so no more excuses for not showing up to the group ride due to dead batteries), and is for USB-C. You may also review your transfers and purchase history at AXS.com. Lindsay is the author of this solution article. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. AXS Mobile ID allows for convenience, flexibility and security. I've had my tickets posted for a couple days and I have them listed for cheaper then any other ticket I see on the resell page but I don't see my tickets for sale at the price I set them at. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. I was never able to get ahold of SH again. Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) What are my options here? | Click the Sell button next to the event in your AXS Account. So we've made sure you can shop resale tickets listed by trusted sellers within the safety of our store. No. Create an account to follow your favorite communities and start taking part in conversations. Show the ticket in the App at the entrance and get them scanned to enter. Tap Tickets Tab (pull down on the screen to refresh if necessary). Never. In your AXS account, select the ticket icon or 'My Tickets' Choose which tickets to send and 'Transfer' Fill out the reci. You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. There is no fee for transferring seats and you are allowed unlimited transfers. Flew in for this show. You will enter your community username and new password and done! The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. Browse your upcoming events and tap the ticket icon for the game or event you would. AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. After logging into the app, verify the tickets are available in the app. With mobile ticketing through AXS, youre able to keep your tickets securely stored in your AXS App until its time for your event and enter with a quick and simple scan. You may not receive mobile transfer tickets until within 24 hours of the event due to delayed release policies that venues use to keep your tickets safe. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You can also create an account without purchasing tickets by going to AXS.com and entering basic account information. Under this tab, you'll see event details and ticket barcodes for all your upcoming events. Yep! Yes No Still Need Help? It depends. Privacy Policy. Your guests will need to create an AXS account to receive tickets. Idk if they just add more to what you set the price at for everyone which they shouldn't because they have a fee to sell and buying resale still has fees so imo it'd be ridiculous they're posting my tickets for a higher price for even more money but Idk. I had flown from TX to NY for this show with my friend. it must be some garage shop with three programmers. Just follow the simple steps to make the tickets officially yours. Please visit the Toyota Center Box Office where one of our ticket resolutions associates will assist you. Hey guys, I just joined this group so if this isnt allowed lmk. Generally, these are your options: for exclusive presale tickets, news on upcoming concerts and events, latest Fox Theater and Foundation news, and much more! If you just purchased your tickets not long ago and aren't seeing them under My Events, hang tight. Press J to jump to the feed. If they already have an AXS account set up the tickets will go in their account automatically. If you do not currently have an AXS account you will be instructed to create one during your purchase. Transfer Help I transferred AXS Mobile ID tickets to the wrong email, what can I do? AXS tickets are delivered to AXS accounts within 24-48 hours of the event . After that, the tickets will be theirs to use with the AXS app. I downloaded the AXS app and created an account with the same email address but I do not have the tickets nor did I ever receive an email from AXS suggesting they were transferred. may not be valid. Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. When listing tickets, you decide how long your listing will be available for others to buy. Yep! and need to send them to a friend, transfer the tickets through your AXS account. And Stubhub support could have been a lot better, faster, or have had other options like a "CLICK HERE IF YOUR TICKETS LOOK FAKE" button. For more information, please see our AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. Go to solution Cannot see tickets in AXS App I bought tickets through StubHub on thursday. How will I know if my transfer was successful? I couldn't accept that answer because if I had to call SH back the wait time would have made me miss the show. After that, the tickets will be theirs to use with the AXS app. Present the scannable QR code at the door for entry to Toyota Center. Your Privacy Choices | With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. This way your guests will be able to enter when they arrive using their own AXS Mobile ID. I asked the rep, "What happens if the day of the show comes and the tickets still aren't transferred? I tried calling axs.nobody was home. The recipient will get an email about the transfer, and they'll need to create an AXS account (if they don't have one yet) to complete the transfer. Most mobile transfer tickets will not be immediately available. It got postponed and now we all cant go. (*If you can't remember your password, tap. The game is in 36 hours. When your tickets sell, youll receive an email informing you of the sale. Bought tickets for a group? Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually). Select the tickets to sell, and then set your price and selling options. Select the tickets to sell, and then set your price and selling options. Here we are. Click the Sell button next to the event in your AXS Account. The delivery method that was provided by the primary market for your event is called a MLB Mobile Electronic Transfer, which may require you to download the MLB Ballpark app on your mobile phone. Upcoming. Hint: Remember, use the same email that was used to make the purchase with us when creating an account/logging in. i had the exact same problem. After downloading the app, you will be prompted to create an account or log in (if you do not already have an account). Why did the venue decide to use AXS Mobile ID? Browse your upcoming events and tap the ticket icon for the game or event you would like to send. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. i will not book anything on stub hub as a result. Please help. Sorry we couldn't be helpful. Its up to the promoter, artist, or team if you can sell tickets or not. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. To login, use the same email address you used when purchasing your tickets. Does anyone know how to do it through axs?? Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time? When fans have tickets they cant use, they list them for other fans to buy. Show was postponed from June 2020 to July 2021 due to covid. Once everything is correct, tap, Log into your account entering the email address used to purchase the tickets, Browse your upcoming events and tap the ticket icon for the one you want to view, Present the QR code at the door to be scanned for entry to Toyota Center, The card you used to purchase the tickets. 2023 Crypto.com Arena. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If they already have an AXS account set up the tickets will go in their account automatically. Nope. I just bought the ticket about 6 hours ago but I also had to buy tickets to fly to New York so Im going to freak out if I dont have real tickets soon because I need to cancel everything if this isnt legit. On the Review page, click the List Tickets button to finish. Was wondering if you had any update on how yours is going? It depends. If you already have an AXS account, the tickets will be transferred to your account automatically. Article. The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. Open the App and sign in to see your tickets. At this point, you should see your tickets in the MLB Ballpark app. Remember, your friends can always transfer tickets back to you. You'll then be asked to review the transfer. Is there any way to get any assistance? There has to be some way, right. If you bought AXS tickets on StubHuband need to send them to a friend, transfer the tickets through your AXS account. We called AXS from another phone while SH put me back on hold to get in contact with the seller again. In addition to providing access to your tickets, the Rockets Mobile App delivers an unrivaled interactive team experience by providing the most up-to-date scores, schedules, news, and stats. Did you find it helpful? Many venues release their tickets 24 hours before the event as a security measure, so it's normal to receive them the day before or the day of the event. Customer service all the way to your seat, 2000-2022 StubHub. On the review page, click the Transfer button to send the tickets. Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. I called them in June 2020 since the tickets never transfered to my AXS account (the merchant that originally sold the tickets to whoever I bought them from on Stubhub). Updated a few days later TL;DR: Call the merchant that issued the tickets. These were not tickets, Stubhub was not able to reach the seller, and gave me a refund. It eliminates paper tickets and allows you to enter events quickly with the scanning of the AXS or venue app. Buyers get 100% valid and authentic tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. I've had my tickets posted for a couple days and I have them listed for cheaper then any other ticket I see on the resell page but I don't see my tickets for sale at the price I set them at. On the review page, click the Transfer button to send the tickets. So my game is the 22nd (sounds like yours is as well) and I received pictures of a computer screen. If available, youll see the option to get tickets with AXS Official Resale on the event page. Click the 'Transfer' button and your guest will receive a notification via . Tickets Not Showing Up In AXS Hello! Theyll also need to get the AXS app. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually). AXS handles payment and delivery so buyers and sellers never interact with each other. AXS Mobile ID tickets are digital and cannot be printed for venue entry. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. Open the Rockets App, navigate to the Tickets Menu at the bottom of the screen, then tap Mobile Tickets. From everyone at Vivid Seats, we hope you enjoy your event! All Rockets fans are now required to use mobile tickets via the Houston Rockets App to enter Toyota Center for all games and ticketed events. When I buy tickets, do I have to deal with the seller? Terms of Service | Was told by stubhub back in June that they would get ahold of the seller and transfer the tickets, reassured not to stress day of event. You may also review your transfers and purchase history at AXS.com. Sign into your AXS Account and click Listings. Before following any of the steps below, make sure you download the Official Houston Rockets App! This way your guests will be able to enter when they arrive using their own AXS Mobile ID. Are screenshots of the barcode valid for entry? Guests can transfer the tickets back to you if they cant attend or you can cancel the transfer if they have yet to set up their AXS account. This will help to ensure that you are ready for your event in no time! and our You will enter your community username and new password and done! And you're done! If you see a Sell button next to your tickets in your account, you can sell them! Click the Transfer button next to the event in your AXS account. We got an email when the concert was first postponed saying that we had a month or two to request a refund but we didnt know abt that then. Step 1: Download and Login into MLB Ballpark App. Many fans find it best to TRANSFER the seats to their guests prior to the event. When I sell tickets, do I have to deal with the buyer? Official Tickets and Your Source for Live Entertainment | AXS.com Step 1: Download and Login into MLB Ballpark App Once the tickets have been transferred, you will need to Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store. Please bring a valid photo ID and the card you used to purchase the tickets to the Toyota Center box office. Have mobile tickets and cannot find barcode. Nope. Yes and our Stub hub sent my hockey tickets for a las vegas game to axs. Tap View to access the barcode and scan in for entry. AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. Can seats be transferred to someone who doesnt have an AXS account? When its time for the event, they can open the app to show their tickets on their phone. No, tickets must be scanned through the Rockets App or the AXS App. When I sell tickets, do I have to deal with the buyer? When I go view my tickets in the Stubhub app, I see two screenshots of tickets that have no barcode and have no way for me to add these tickets to my mobile wallet. Unless otherwise noted, tickets are accessible on the AXS app and ready to manage as soon as the purchase is complete. Along with that, a very grateful addition to the people with multiple AXS bikes, or lots of AXS things on their bike, a quad AXS battery charger for all your charging needs. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Select the tickets to transfer and enter the recipient's information. The tickets will be delivered to the buyer automatically. So I'm no longer going to be able to make it and since you can't transfer tixs only option is to resell on AXS (as far as I know?). totally rinky dink. I believe what is supposed to happen is the seller should transfer these tickets from their ticketmaster account to my ticketmaster account, using the send tickets feature. When your tickets sell, youll receive an email informing you of the sale. I was on hold with StubHub for over 3 hours, finally someone answered and put me on hold to contact the seller, who told them that he had already transfered the tickets to me. When listing tickets, you decide how long your listing will be available for others to buy. Here's how it works: Click the Transfer button next to the event in your AXS account. Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. AXS handles payment and delivery so buyers and sellers never interact with each other. If you do not currently have an AXS account you will be instructed to create one during your purchase. On the AXS App, you can manage tickets for upcoming events under the "Your Tickets" section -- the ticket icon near the bottom of the screen. Please use the guide below to see how you can access, transfer and sell your tickets safely and securely from your smartphone! I still don't see the tickets in the app and I don't trust a randomly generated QR code when it doesn't show me the event. Do you know what number you used to contact AXS? If you already have an AXS account, the tickets will be transferred to your account automatically. Your AXS Mobile ID ticket will now show up. We were due to go to the GENESIS Concert at the O2 on Nov 29th 2020. Now we just want to get rid of them ugh. Otherwise you have until your friend creates an account to cancel the transfer. We want to make sure you discover and get into the events you're most excited about even if we're not the primary ticket provider. Help us improve this article with your feedback. Open the App and sign in to see your tickets. Your AXS Mobile ID is the secure and unique code for all of your tickets, and all you need is the AXS app to use it (iOS or Android). Cookie Notice Danielle is the author of this solution article. The Fox Theater Foundation is a non-profit organization which relies on the public for donations to support the mission and vision of the historic Fox Theater building, the heart of the downtown Bakersfield cultural district. You've been successfully subscribed - thanks! On the Review page, click the List Tickets button to finish. Can I still use a ticket after I have transferred or shared it with someone else? Use of this website signifies your agreement to our. AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. How far in advance can I access my tickets? In your AXS account, select the ticket icon or 'My Tickets', Choose which tickets to send and 'Transfer', Fill out the recipient's first and last name, their email address, and a message. So I'm no longer going to be able to make it and since you can't transfer tixs only option is to resell on AXS(as far as I know?). Ability to transfer and/or sell tickets varies by show and is subject to change. Privacy Policy.