* At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. at Alight Solutions. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. To deliver on this purpose, we do things differently. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. Knowing our products inside and out so that you can . Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. Alight believes diversity should be visible, valued, and sustained throughout the organization. Read more Benefits start on your first day of employment, Programs & activities that give back to our. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. You have successfully created a new job alert. East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Find out if you meet the requirements! Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow. Are you interested in helping us shape the future of work and life for organizations, people and their families? Additional pay could include bonus, stock, commission, profit sharing or tips. Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. Customer Care Representative Job, Remote or Oklahoma City, OK. At Alight, we believe a company's success starts with its people. Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. This program provides you with the foundation you need to lead to a path of success. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Scroll down below to view similar jobs . * Bilingual (English/Spanish) is a plus Health insurance is either BCBSIL or Kaiser depending on where you are located. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Averages based on self-reported salaries. * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. We strive for Excellence Every Day by collaborating with our clients and colleagues. We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. Take the first step today by joining our talent community. They answer inquiries by phone, e-mail, web chat, or social media. Alight is committed to a diverse workforce and is an affirmative action employer. Our story starts with a simple universal truth: Every business is a people business. This role requires that qualified candidates must reside in one of the following states: You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Must be able to work a flexible schedule based upon high call volume needs. Customer Care Representative Human Resources. Alight Solutions Customer Care Representative -Absence Management - Bilingual *Remote* Texas 30d+ Alight Solutions Leave of Absence Case Manager *Remote* Washington, DC 30d+ $50K-$68K Per Year (Glassdoor est.) Get hired today! Our people are our greatest assets at Alight Solutions because People Matter! This is a 6 months project and we offer Full Time Shifts (Rotating). This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Location: San Juan, Puerto Rico. * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) Alight Solutions Easy 1-Click Apply. Find the best jobs in the US, apply in 1 click and get a job today! . Ten paid holidays per calendar year (8 fixed and 2 floating). Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - Every colleague shapes how Alight can become better, stronger and brighter together. The mission of our customer care teams exemplifies the need for humanunderstanding. Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. Get a free, personalized salary estimate based on today's job market. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Our story starts with a simple universal truth: Every business is a people business. Because transformation takes a workforce. Check out our open opportunities below. Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. $50K-$69K Per Year (Glassdoor est.) Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. At Alight, we are reimagining how people and organizations thrive. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. We understand the powerful human connections that create success for organizations. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Only applicants from locations above will be considered. Get the latest news and information. Find contacts: direct phone number, email address, work experience. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Our people are our greatest assets at Alight Solutions because People Matter! It's why we're so driven to connect passion with purpose. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. View Job description, benefits and responsibilities. * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. Mid Level Find out if you meet the requirements! Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. Stay updated on our new opportunitiesJoin our. Apply for Sr. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. Please enter a Name and Password so you can update your Job Alerts in the future. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Cons. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . In addition to a base salary, this position may be bonus eligible. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! We strive for Excellence Every Day by collaborating with our clients and colleagues. Alight Solutions San Juan is looking for real people, who are passionate about customer care. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). Our story. Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Its a permanent virtual customer care representative Job. Si es as , entonces ReedGroup es para ti! Reporting Relationships Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. Apply online instantly. * Demonstrate a positive attitude, self-awareness and embrace feedback * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. Alight Easy 1-Click Apply. Check out our current jobs that have a virtual/work from home option. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Our story starts with a simple, universal truth: Every business is a people business. Visit investor site Looking for an Alight office? Alight - 3.1 San Juan, PR. Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. At Alight, we connect passion with purpose. View Job description, benefits and responsibilities. By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Explore careers Media or Investor inquiries? Type: Full Time We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. About Alight Solutions Alight is a leading cloud-based human capital technology and services. You have as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. * Strong attention to detail with critical thinking skills Customer Care Representative Resume Examples. Find out if you meet the requirements! See office directory Quick Apply. * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) At Alight, we are reimagining how people and organizations thrive. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, You will be notified during the hiring process which checks are required by the position. * Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. This job is no longer accepting applications. Pros. Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! Lensa, Inc. - Lensa is a job search engine. Our people are our greatest assets at Alight Solutions because People Matter! Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. The mission of our customer care teams exemplifies the need for humanunderstanding. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Position: Alight Alumni Customer Care Representative I<br><p><br><br><u>Job Description</u><br><br></p><p>This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative.<br></p><p>As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. This training will take place during the first 5-weeks of your employment, and the hours are full time.